Support

For account issues, bug reports, feature requests, or general questions, email us at:

support@recewise.com

We aim to respond to support requests within a reasonable timeframe. Response times may vary based on inquiry volume and complexity.

Before contacting support, these quick answers may help:

• Scanning issues: Make sure the receipt is well-lit, in focus, and fully visible in the frame. Avoid heavy glare, wrinkles, or cropped edges. You can also enter a purchase manually from the scan screen.
• Sign-in problems: Use the same email and password or social sign-in method you registered with. If you forgot your password, use the reset-password link on the sign-in page.
• Missing receipts: Check the Purchases tab and use the search bar. If a receipt was recently scanned, it may still be in review status.
• Incorrect extraction: Review and edit line items before saving a purchase. This helps keep your purchase history accurate.
• Data export or deletion: Account export and deletion options are available in Settings.

You can manage most account actions directly inside the app:

• Export your purchase history from Settings.
• Delete individual receipts from the receipt detail screen.
• Delete your account and associated data from Settings.

For privacy-related questions or requests, contact: privacy@recewise.com

When reporting a bug, please include:

• What you were trying to do
• The steps you took
• What you expected to happen
• What actually happened
• Screenshots, if available and safe to share
• The device or browser you are using

The more detail you provide, the faster we can investigate.

If you believe you have found a security issue, please follow our responsible disclosure process on the Security page.

Security reports should be sent to: security@recewise.com

ReceWise may occasionally undergo maintenance or experience temporary disruptions. We work to keep the service available and will communicate about planned or extended outages when practical.

Feature availability may change over time as ReceWise evolves.

Syncchat LLC
Syncchat LLC, Minneapolis, Minnesota, United States
support@recewise.com